Frequently Asked Questions
How will you “Social Distance”?
Hopefully, we will be returning to normal soon, however until then we will be monitoring and following guidelines as they develop and constantly change. On-line tickets will be the first defense. This will allow us to monitor and limit the number of people on property at any given time. Groups must consist of people you know so we suggest you form you group, then order tickets. You have your temperature taken when you enter the property, you are placed in a “pod” distanced from the next group, your entrance is timed to maintain distance within the attraction.
Should I wear a breathing mask?
Safety, breathing masks are required to be on property. This is for the safety of our actors and other patrons. You may bring your own or purchase one for a donation to our charity. We do not allow any costume masks or anything that inhibits your vision while in the haunts.
What safety protocols will be in place ?
Protocols will be changing on an almost daily basis. Signage will be at the attractions with all up to date requirements. Patrons are asked to NOT enter if they have any listed symptoms within the previous 24 hours. At this time, our actors will have temperatures taken before being allowed on property; actors will utilize either masks, protective shields or physical barriers to distance them from patrons; groups will be limited to no more than 6 and must be people you know and bring with you (time slot pricing will be based on 4 people, additional charge for up to 6); patrons will utilize hand sanitizers before entering the Que area and before entering each attraction.
If I buy my ticket online do I have to go to the ticket booth?
No. Do not go to the ticket booth with your online print out. All online tickets are scanned at the entrance to the haunted house(s).
Can I add a person to Group?
Yes. If you have already purchased tickets and need to add a person, just go to the Ticket Booth the night of the event and you can add them to your Group. The is a maximum of six (6) people per Group. Please use cash at the Ticket Booth.
Is there a refund policy?
Our policy is there is NO refund! This is a timed ticketing system. You are purchasing a specific performance time. Just like a concert or sporting event, if you miss that time for any reason it cannot be refunded or rescheduled.
If you stand in line and get too scared to go in… then we have already done our job – even before you even entered!! If at any time you are too scared to continue, we have done our job! So if we have done our job, there is no reason for a refund!
Will I be scared?
Hopefully… that IS the purpose of a Haunted House! Remember different things frighten different people. What you might find disturbing may be terrifying to others. Our main goal is to entertain!
Can I bring children?
While you can bring children, it is up to the individual parent. We try and present a very realistic environment that may be disturbing for those of an impressionable age. But it will vary with the individual. We have had adults pee their pants and the 8 year old with them want to go through again! Only YOU know what is best for your child. But it IS safe for the kids, we do feed the actors BEFORE we start each night!
You said some people actually pee their pants?
Yes, that IS true! We usually have several confirmed “wetters” each weekend. Our actors LOVE to keep track!! We average 40 or more a season!! Do YOU want to be a statistic ?? See, our goal IS to entertain!
Can the actors touch you?
No. While the actors are trained not to touch you, the very close proximity or your own fear may result in you accidentally bumping into one of our actors. We say that we scare you so you touch yourself!! Of course if you don’t behave while in the haunt you’re “Open Season!” The “Undead” have been know to rip off an arm or leg, depending on what’s closest!
Is the fog or smoke dangerous?
We do not use any chemical fog within the structure of the attraction. We may utilize a fog machine in outdoor areas. It is a glycol based fog that is used in all the Vegas showrooms, it is totally safe and harmless, but does look cool!
Can I bring my cell phone?
Sure you can bring it, we suggest you post on Facebook ,Twitter, SnapChat and Instagram while you are line. Tell all your friends you are at the Haunt and challenge them to come and go through!! BUT when IN the Haunt it is best if you turn it off and bury it deep in a pocket during your “stay”. Cell phone use is not allowed within the haunt and when scared anything in your hand or easily accessible pocket is usually the first thing that goes!!! There are NO Pokemon characters in the haunts to catch! OUR characters are REAL!!! Anything lost within the haunt will be collected at the evening’s end and available at the ticket booth the following night. Good rule, if you don’t want to lose it… don’t bring it!
Is photography allowed?
Sorry, but no. There are many reasons including the fact that a flash or strobe will temporarily blind our actors. It disrupts the other guest’s experience. If you are pausing to take pictures you slow down the line behind you. Besides you walk through our attractions with your hands on the shoulders of the person in front of you, so you will be too busy to take pictures. See the web site, there are cool pictures there (and we already tossed out the ones that were blurry!).
Is this one of those Haunts where the actor jumps out and screams BOO!
That is blasphemy! We pride ourselves in the fact that our job is to transport you into an altered reality. You do not merely walk a hallway and look into a cheesy scene, you walk through and are enveloped to become part of the scene. This is a living (or unliving) themed story that you not only see, but experience. You escape the mundane rigors of your normal life to spend a few minutes in the heightened experience of OUR world! There are black areas within the Haunt because let’s face it, our biggest fear is the dark! Oh and by the way, our actors NEVER say BOO! Electroshock Therapy took care of that!
Will I see a jumbled sequence of rooms like aliens, then vampires, then clowns?
Remember I said a THEMED story! The Asylum is just that, a walk through a sanitarium. You may become one of the patients, but you won’t find an alien ship next to a vampire right behind the werewolf. Our Hotel Fear may have some strange guests, but sorry no aliens! We try to stay true to the theme, again to immerse you in our altered reality! Our haunts are NATIONALLY recognized attractions, voted one of the Top 13 Haunts in the country!
So will I see Freddy or Leatherface or other movie monsters?
No, while someone like Freddy might be institutionalized, movie monsters have no business in our haunts. Any movie monster is a copyrighted character and should not be used without written permission. We utilize original characters and storylines. This year we have partnered with an independent film maker to create an original horror movie utilizing our attractions. RUST the movie debuted in October of 2017 and is now a compete Trilogy that you can rent or buy! So you are not walking into a lame attempted recreation of a movie set… this IS an actual movie set! The RUST characters will appear in Hotel Fear, their “old stomping ground” so once you have experienced RUST, you can actually purchase the movie!
Is there a Haunted House with 13 floors and you get your money back if you make it through?
That’s called an Urban Legend. If one person made it through, he would just tell all his friends the “secret” and the haunt would be out of business! We HAVE to make money or we can’t come back next year!
Is there a discount for children?
No. We do NOT discriminate! We scare everyone equally!
How can I get additional information?
If your questions are not answered here email us at: firstname.lastname@example.org.
Please note, as we are in season it may be a minimum of 48 hours before a response.