Frequently Asked Questions
What safety protocols will be in place ?
We will adhere to all current Protocols. We were the ONLY Haunted House that opened in 2020 under Covid Protocols. Patrons are asked to NOT enter if they have any listed symptoms within the previous 24 hours.
Should I wear a breathing mask?
As we adhere to all current COVID Protocols, at this point in time, masks are not required. However, you may wear a breathing mask while on site or in the attractions. We do not allow any costume masks or anything that may inhibit your vision while in the haunts.
Is there an age limit?
We do not set an age limit, it is up to the individual parent. We try and present a very realistic environment that may be disturbing for those of an impressionable age. But it will vary with the individual. We have had adults pee their pants and the 12 year old with them want to go through again! We leave it to the parent’s discretion. Only YOU know what is best for your child. But it IS safe for the kids…. we do feed the actors BEFORE we start each night!
If I buy my ticket online, do I have to go to the ticket booth?
No. Do not go to the ticket booth. You can enter the property 15 min. before your ticket time and you will be directed to check in and sign your waiver at the HOTEL
You must present the Credit Card used for purchase and your photo ID at check-in.
Do to the increase in fraud we must implement this procedure to protect us and you the credit card holder.
Check-in is at the Hotel FIRST. All online VIP tickets are then scanned at the entrance to each haunted house.
How many people in a Group?
We take up to six (6) people in a group. If you have less than 6 you may be combined with another group. If you have already purchased tickets and need to add a person, just go to the Ticket Booth the night of the event and you can add them to your Group. We only use cash at the Ticket Booth, ATM’s are available on site.
Is there a refund policy?
Our policy is there is NO REFUND! This is a timed ticketing system. You are purchasing a specific performance time. Just like a concert or sporting event, if you miss your date for any reason, it cannot be refunded or rescheduled.
If you contact us a minimum of 24 hours prior to your ticket time, we will TRY to reschedule you, but depending on the day and time it may not be possible. Price may vary dependent upon the date. If you arrive late on the day of your ticket, we will do our best to place you in a later timeslot.
If you stand in line and get too scared to go in… then we have already done our job – even before you even entered!! If at any time you are too scared to continue, we have done our job! So, if we have done our job, there is no reason for a refund!
Will I be scared?
Hopefully… that IS the purpose of a Haunted House! Just remember different things frighten different people. What you might find disturbing may be terrifying to others. Our main goal is to entertain! So, while we LOVE screams, we really love it when people are laughing and poking fun at each other when they get out!
You said some people actually pee their pants?
Yes, that IS true! We usually have several confirmed “wetter’s” each weekend. Our actors LOVE to keep track!! We average 40 or more a season!! Do YOU want to be a statistic ?? See, our goal IS to entertain!
Can the actors touch you?
No. While the actors are trained not to touch you, the very close proximity or your own fear may result in you accidentally bumping into one of our actors. If you touch our actors or props you will be asked to leave and there are no refunds for misbehaving.
Is the fog or smoke dangerous?
We utilize a couple of very specialized fog effects. We purchase specialized commerial glycol-based fog fluid that is used in all the Vegas showrooms. It is totally safe and harmless, and it really looks cool!
Can I bring my cell phone?
Sure you can bring it, you may need it for your ticketing! We suggest you post on Facebook ,Twitter, Snapchat, Instagram, and TikTok while you are IN LINE. Tell all your friends you are at the Haunt and challenge them to come and go through!! BUT when IN the Haunt it is best if you TURN IT OFF and bury it deep in a pocket during your “stay”. Cell phone use is NOT ALLOWED within the haunt. When scared anything in your hand, or an easily accessible pocket is usually the first thing that goes!!! OUR characters are REAL, they will scare you!!! Anything lost within the haunt will be collected at the evening’s end and available at the ticket booth the following night. Good rule, if you don’t want to lose it… put it away! Besides we want you to experience the Haunt personally, not looking through the view of your phone! This is not a movie you WATCH, it is an EXPERIENCE you FEEL!!
Is photography allowed?
Sorry, but no. There are many reasons including the fact that a flash or strobe will temporarily blind our actors. It also disrupts the other guest’s experience. If you are pausing to take pictures you slow down the line behind you. Again, this is an EXPERIENCE, don’t ruin it for yourself, other guests or the actors .
Is this one of those Haunts where the actor jumps out and screams BOO!
That is blasphemy! We pride ourselves in the fact that our job is to transport you into an altered reality. You do not merely walk a hallway and look into a cheesy scene; you walk through and are enveloped to become part of the scene. This is a living (or unliving) themed story that you not only see, but experience. You escape the mundane rigors of your normal life to spend a few minutes in the heightened experience of OUR world! There are black areas within the Haunt because let’s face it, our biggest fear is the dark! Oh, and by the way, our actors NEVER say BOO! Electroshock Therapy took care of that!
Will I see a jumbled sequence of rooms like aliens, then vampires, then clowns?
Remember I said a THEMED story! The Asylum is just that, a walk through a sanitarium. You may become one of the patients, but you won’t find an alien ship next to a vampire right behind the werewolf. Our Hotel Fear may have some strange guests, but sorry no aliens (maybe a few ghostly guests, can’t guarentee it)! We try to stay true to the theme, again to immerse you in our altered reality! Our haunts are NATIONALLY recognized attractions, voted one of the Top 13 Haunts in the country!
So will I see Freddy or Leatherface or other movie monsters?
No, while someone like Freddy might be institutionalized, movie monsters have no business in our haunts. Any movie monster is a copyrighted character and should not be used without written permission and paying the licensing fee. We utilize original characters and storylines. We have partnered with an independent film maker to create an original horror movie utilizing our attractions. RUST the movie debuted in October of 2017 and it is now a compete Trilogy that you can rent or buy! So you are not walking into a lame attempted recreation of a movie set… this IS an actual movie set! Scenes for several other movies have utilized various rooms and sets. The RUST characters might appear in Hotel Fear, their “old stomping ground” so once you have experienced RUST, you can actually purchase or stream the movie!
Is there a Haunted House with 13 floors and you get your money back if you make it through?
That’s called an Urban Legend. If one person made it through, he would just tell all his friends the “secret” and the haunt would be out of business! We HAVE to make money, or we can’t come back next year! Besides….we don’t have 13 floors…..or do we???
Is there a discount for children?
No. We do NOT discriminate! We scare everyone equally!
How can I get additional information?
If your questions are not answered here email us at: email@example.com. By emailing Las Vegas Haunts or providing your email during ticketing you agree to receive promotion emails from Las Vegas Haunts or Pirate Fest. Las Vegas Haunts agrees to never sell any emails and customer always has the right to opt out of future mailings.
Please note, as we are in season it may be a minimum of 48 hours before a response.